Global Enterprise Services (GS)

Delivering unparalleled support and optimised continuity, GS is built to solve the complex challenges of enterprise businesses operating multinational AV estates. With a 360-degree service comprising consultancy, design, AV and UCC integration, maintenance and Managed On-site (MOS) teams, GS is your trusted technology advisor, taking care of everything to enable you to thrive on a global scale.

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24/5 Follow-the-Sun Support 

Our specialists are located across EMEA, APAC and the Americas, providing expert 24x5 follow-the-sun support. Unlike traditional support models, we put our experts front and centre. You’ll receive technical support from a Kinly Subject Matter Expert within one-hour of raising a ticket, driving efficient incident resolution from the very start.

Managed On-site Services (MOS) 

Optimise your workflows and proactively address issues, long before they impact your productivity. MOS teams are experts across UCC, infrastructure, content, events and mission-critical environments. Managing your estate with the backing of our technical experts, MOS optimises costs and budget predictability by minimising your need for external support.

MOS Events and Media Services 

Captivate your audience with engaging, professional and globally consistent events. MOS Events and Media Services combines AV excellence with broadcast expertise to deliver an end-to-end solution for managing content and experiences across your enterprise environment. 

Client Service Management 

Ensure the successful delivery of managed service contracts against your agreed SLAs and KPIs. Kinly Client Service Managers (CSMs) are your central point of contact across all aspects of the service and are responsible for driving continual service improvements, managing MOS teams and ensuring all your needs are fully met. 

PACE Services: Programme Management 

Ensure consistent quality across your locations and time zones with global standards, strategic technical alignment and resource mapping to pipelines. The GS PACE team combines global and local expertise to deliver success by governing processes, programmes and outcomes. This extends to regional customs laws, building regulations, health and safety, logistics and import/export procedures. 

PACE: Service Architecture 

Safeguard your operations with structured processes that evolve in line with the needs of your enterprise. Our Service Architects work continuously to find new ways to develop, adapt and enhance the GS portfolio. With the design of an integrated services catalogue and bespoke plans, we ensure a seamless transition from regional to global models. 

PACE: Enterprise Consultancy 

Navigate the estate management challenges posed by scaling at pace while meeting project standards, timelines and budgets with confidence. As decision makers, our Enterprise Consultants support your entire AV and UCC journey, managing global estates from design and specification through to delivery and tailored lifecycle services while safeguarding standards and ensuring agility.

PACE: Structured Data Services (SDS) 

Support your decision-making processes with precise and real-time information. SDS is designed to enable your global enterprise to make informed business choices by providing a framework for collating, maintaining and reporting on estate data including devices and spaces.

Understanding your challenges

We know that in enterprise environments, businesses face mounting challenges. By developing a deep understanding of your people, processes and technology estate, GS addresses these challenges to deliver consistency, scalability and long-term value.

Fragmented and ageing technology estates .
Inconsistent service delivery across global locations.
Siloed operations and lack of integration.
Rising operational costs and inefficiencies.
Difficulty managing multiple SLAs and service providers.
Limited visibility across environments and lifecycles.

Experience a smooth end-to-end transition to new services.

Ensure project success with comprehensive resource support and a dedicated single point of contact.

Streamline your global AV and UCC technology estates.

Build a partnership with a trusted advisor that understands you .

Maximise uptime and resilience with 24-hour global support and lifecycle management.

Optimise business and event performance with highly skilled on-site teams .

Drive informed business decisions with centralised, validated estate and asset data .

Simplify procurement and supply chain management.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Trusted Connections 2025

Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.

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Service discovery

Analysing your existing ecosystem, we create a high-level transition plan to align requested enterprise services to your unique needs and ambitions.

Service strategy

Aligning strategy to your contract and statement of work, we identify your needs and any changes required to your ecosystem to develop a detailed transition plan.

Service design

Mapping information architecture and engineering processes as required, we design solutions that support the integration of enterprise services within your ecosystem.

Service transition

Assigning a dedicated transition manager who takes ownership of risk management and deployment strategy to support the smooth transition of services across your estate.

Service operational

Making services live, ensuring they are running as standard, consumed as intended and developing a continual service improvement plan (CSIP) to optimise performance.

Continual service

Running regular service reviews to discuss the CSIP and deploy changes, with minor changes actioned via your CSM and major changes restarting the service lifecycle.