When every interaction counts, your environments need to perform without fail. Backed by over 40 years’ experience, we remove day-to-day operational pressure from your IT teams and deliver seamless experiences across your international estate.
We don’t just deploy collaboration technology, we run it. Bringing control, consistency, and reliability to your environments, we help you reduce complexity, manage costs, and deliver dependable user experiences.
Room Managed Services (RMS)
Never let a room issue impact your business. Our globally managed service combines 24x7 support, in-room assistance, and proactive monitoring to resolve issues early, with remote and on-site experts ensuring consistent performance across every environment.
- Ensure meetings run without disruption through expert support
- Detect and fix issues fast with real-time monitoring and intelligent automation
- Remove operational burden through end-to-end device and room management
- Optimize performance and planning with immediate reporting and insights
Digital Signage Managed Services
When your message must be seen, understood, and trusted everywhere, consistency can’t be left to chance. We remove the operational burden of running complex signage estates by providing end‑to‑end ownership, proactive oversight, and a single accountable partner, ensuring reliability and confidence at scale.
- Keep signage live and visible with fast issue resolution delivered by experts
- Maintain accurate, on-brand messaging through governed content control
- Detect and resolve issues instantly with continuous monitoring
- Continuously improve through proactive device management and governance
Voice Managed Services
In a world where every interaction matters, your voice experience should never be the weak link. We simplify and unify calling and Contact Center operations across cloud and hybrid environments, giving you complete control, resilience, and assurance across every user and location.
- Optimize availability with ITIL-aligned support delivered by expert teams
- Simplify carrier and PSTN operations while meeting SLA requirements
- Ensure compliant, reliable emergency calling with accurate configurations
- Maximize uptime through proactive platform and infrastructure management.
Virtual In-room Presence
If collaboration is business‑critical, reliability has to be built into every room. Powered by VIP Assist and VIP Ops, we connect AV, IT, and AI to embed intelligent, real-time support and disciplined operations directly into your most critical spaces.
- Remain on track with instant, in-room support
- Boost user confidence and reduce reliance on IT with AI guidance
- Remove risks and prevent faults with proactive operations
- Maximize continuity through automated visibility and self-healing
Service Delivery Management (SDM)
Every service promise is only as strong as its delivery. Our SDMs bring structure, consistency, and accountability to global service performance. By standardizing delivery across every solution, room, and event, we deliver predictable outcomes, measurable value, and confidence at scale.
- Drive consistent performance through clear ownership and transparent reporting
- Protect critical experiences through structured escalation and risk management
- Improve continuously with data-led insights and prioritized optimizations
- Simplify operations through one accountable service owner across your estate
Managed On-site Services (MOS)
When the moment matters, there’s no substitute for someone in the room. MOS provides proactive, on-site support that keeps your meetings, events, and critical environments running flawlessly for maximum uptime and consistency.
- Deliver meetings without a hitch through expert on-site support
- Resolve issues in advance with proactive monitoring and room checks
- Maintain consistency via structured management and improvements
- Deliver high-impact experiences through scalable expertise and VIP-level support
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Uptime & Performance
Deliver consistent uptime through proactive monitoring and rapid issue resolution across all environments.
User Experience & Adoption
Enhance user experience and drive adoption with seamless, intuitive support that removes friction from collaboration.
Cost Predictability
Reduce incidents and escalations while enabling cost predictability for long-term planning and lifecycle management.
Insight & Optimization
Leverage actionable insights and performance data to continuously optimize services and improve decision-making.
Global Governance & Compliance
Ensure compliance assurance with consistent global delivery, transparent SLAs, and robust service governance.
Risk & Accountability
Strengthen risk reduction with proactive service management and clear accountability across the entire lifecycle.
Enterprise Workplace Collaboration Solutions
We translate strategy and design into tailored collaboration environments that are ready to scale consistently across your global sites.
Support Services
We collaborate with your teams to tailor support services that meet their exact operational and budgetary requirements.
Managed On-site Services for Enterprises
We combine technical expertise, proactive room management, and structured delivery to ensure your technology performs reliably every day.
