Kinly Client Service Managers (CSMs) are your central point of contact across all aspects of the GS service.
Working closely with Programme Managers and your key stakeholders, CSMs are responsible for managing MOS teams, creating meaningful relationships and ensuring effective lifecycle management. They also take full responsibility for contract development, negotiation and compliance.
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Transition and training
Planning ownership and delivery of a four-phase service transition inclusive of discovery, implementation, completion and optimisation. We also train and develop the MOS team and offer any required learning to your own teams.
Resourcing and service delivery
Managing MOS team recruitment and ensuring full staff coverage across your sites while acting as the escalation point to deliver service requirements and maintain complete project oversight.
Operations and relationships
Operating the day-to-day support service, including the management of the MOS team and all key stakeholder relationships to ensure alignment and consistency of service across the contract.
Quality, governance, monitoring and reporting
Ensuring service quality through a Continuous Service Improvement Plan, leveraging client knowledge and team expertise for optimal results while tracking and reporting all service elements, including finance.
Fragmented and ageing technology estates.
Inconsistent service delivery across global locations.
Siloed operations and lack of integration.
Rising operational costs and inefficiencies.
Difficulty managing multiple SLAs and service providers.
Limited visibility across environments and lifecycles.
Experience a smooth end-to-end transition to new services.
Ensure project success with comprehensive resource support and a dedicated single point of contact.
Streamline your global AV and UCC technology estates.
Build a partnership with a trusted advisor that understands you .
Maximise uptime and resilience with 24-hour global support and lifecycle management.
Optimise business and event performance with highly skilled on-site teams .
Drive informed business decisions with centralised, validated estate and asset data .
Simplify procurement and supply chain management.
Trusted Connections 2025
Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.
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