Our specialists are located across EMEA, APAC and the Americas, providing expert 24x5 follow-the-sun support to global enterprises requiring complete continuity.
Unlike traditional support models, we put our experts front and centre. You’ll receive technical support from a Kinly Subject Matter Expert within one-hour of raising a ticket, driving efficient incident resolution from the very start. For faults that cannot be fixed remotely, we quickly deploy expert engineering support to keep your operations running smoothly, wherever you are in the world.
Regional Technical SMEs
Combining client-specific knowledge with technical expertise to drive solutions, we mitigate your risk of repeated errors across regions and countries. Holding regular team meetings to conduct root cause analysis across your estates, Kinly SMEs bridge the gap between project delivery and support while driving swift and effective fault resolutions.
Global Client Coordinators
Developing an intrinsic knowledge of your people and estate, our Global Client Coordinators are responsible for tracking and managing incidents, queries, site resources and hardware. They also manage assets, returns and partner and engineer assignment, ensuring 15-minutes between ticket assignment and response.
24-hour support
Creating effective incident resolution platforms, our 24-hour remote support experts handle all tickets raised through a request management service. We also manage all incidents, recommend a critical spares list, oversee warranty claims and ensure regulatory compliance to optimise uptime, longevity and performance.
Fragmented and ageing technology estates.
Inconsistent service delivery across global locations.
Siloed operations and lack of integration.
Rising operational costs and inefficiencies.
Difficulty managing multiple SLAs and service providers.
Limited visibility across environments and lifecycles.
Experience a smooth end-to-end transition to new services.
Ensure project success with comprehensive resource support and a dedicated single point of contact.
Streamline your global AV and UCC technology estates.
Build a partnership with a trusted advisor that understands you .
Maximise uptime and resilience with 24-hour global support and lifecycle management.
Optimise business and event performance with highly skilled on-site teams .
Drive informed business decisions with centralised, validated estate and asset data .
Simplify procurement and supply chain management.
Trusted Connections 2025
Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.
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PACE Services
Tackle your challenges and drive scalable transformation with Kinly PACE Services.
Client Service Management
Ensure the successful delivery of managed service contracts against agreed SLAs and KPIs.
