Maximise uptime, reassurance and return on investment. Our dedicated team of experts remotely manage your technology assets and provide real-time fault diagnostics. With a 360-degree view of solutions and usage trends, we identify issues and proactively prevent recurring problems, long before they impact your productivity.
To optimise the efficiency of your meeting rooms, our monitoring software runs continuously and diligently in the background. From usage tracking to asset management and trend analysis, we keep your systems running smoothly.
Our comprehensive technology estate management services integrate seamlessly into your unique operational models. Supporting the spectrum of collaboration technologies and leveraging best of breed monitoring and management tools, we ensure a consistent and optimised service delivery.
Remote managed service desk response
Secure the support of experts. The RMS desk monitors and actions all events upon detection for pre-emptive problem management, immediate resolutions and root cause analysis.
Remote diagnostics
Get immediate incident and problem management. With an enhanced view of device diagnostics, our Service Desk deliver fast and lasting resolutions to faults.
24/7 event monitoring
Maintain a holistic view of all your meeting rooms and keep your key stakeholders in the loop with 24/7 monitoring and immediate, automated alerts triggered for incidents.
Pre-emptive problem management
Maximise uptime. We monitor everything including usage, availability, asset management and trend analysis with automated alerts enabling us to remedy faults before they impact your people.
Firmware management
Protect your organisation from security and operational risks. We analyse the software and firmware environment for proactive remediation of identified threats.
Service dashboards
Gain 360-degree oversight. An interactive dashboard with an auto-flagging system, enables you to monitor usage, availability, service progress, estate information, trend analysis, reporting and more.
Configuration and remote device management
Ensure best practice device configuration is implemented, controlled and maintained with an initial audit and regular remote health checks for remediation and optimisation.
Automation and scheduling
Keep your estate in perfect working order with scheduled remote activity, automated device reboots and health checks.
Analytics and reporting
Enhance service responses and achieve ongoing service continuity with an initial audit, regular remote health checks, immediate incident response and proactive problem management.
Increased productivity
Ensure end-user meetings start on time and without a glitch for maximum productivity in collaborative spaces.
Cost control
Free your IT teams to focus on improving the bottom line and enhancing user satisfaction. We minimise the need for on-site and meeting room support for repetitive and reactive tasks.
Business continuity
Maximise uptime, no matter what. We proactively investigate and resolve issues remotely wherever possible to keep your estate running at peak performance.
End-user satisfaction
Boost user confidence in collaboration and AV equipment with complete support for all meeting rooms, AV spaces and cloud platforms.
Service ownership
Secure clarity of support in distributed environments and under your own IT banner. Our managed service approach ensures a single point of contact and ownership.
Estate planning and ROI
Understand usage, adoption and weaknesses in AV environment designs. We drive informed decisions for future investments in technology, space allocation and even travel policy.
_2000px.jpg?width=960&height=540&name=UAL-XR-Lab-(2)_2000px.jpg)
Managed On-site Services
Empowering your organisation with exceptional event and meeting experiences.
Managed Services
Holistic, expert support for your critical meetings.
Support Services
Keep your business moving and achieve great things, even in challenging and sensitive environments.
