Remote Managed Services

Maximise uptime, reassurance and return on investment. Our dedicated team of experts remotely manage your technology assets and provide real-time fault diagnostics. With a 360-degree view of solutions and usage trends, we identify issues and proactively prevent recurring problems, long before they impact your productivity.

To optimise the efficiency of your meeting rooms, our monitoring software runs continuously and diligently in the background. From usage tracking to asset management and trend analysis, we keep your systems running smoothly.

Our comprehensive technology estate management services integrate seamlessly into your unique operational models. Supporting the spectrum of collaboration technologies and leveraging best of breed monitoring and management tools, we ensure a consistent and optimised service delivery.

Remote diagnostics

Get immediate incident and problem management. With an enhanced view of device diagnostics, our Service Desk deliver fast and lasting resolutions to faults.

24/7 event monitoring

Maintain a holistic view of all your meeting rooms and keep your key stakeholders in the loop with 24/7 monitoring and immediate, automated alerts triggered for incidents.

Pre-emptive problem management

Maximise uptime. We monitor everything including usage, availability, asset management and trend analysis with automated alerts enabling us to remedy faults before they impact your people.

Firmware management

Protect your organisation from security and operational risks. We analyse the software and firmware environment for proactive remediation of identified threats.

Service dashboards

Gain 360-degree oversight. An interactive dashboard with an auto-flagging system, enables you to monitor usage, availability, service progress, estate information, trend analysis, reporting and more.

Configuration and remote device management

Ensure best practice device configuration is implemented, controlled and maintained with an initial audit and regular remote health checks for remediation and optimisation.

Automation and scheduling

Keep your estate in perfect working order with scheduled remote activity, automated device reboots and health checks.

Analytics and reporting

Enhance service responses and achieve ongoing service continuity with an initial audit, regular remote health checks, immediate incident response and proactive problem management.

Service Delivery Managers (SDMs)

End-to-end service delivery
High-touch communication
Consolidated reports
Aggregated trend analysis

On-site field response

On-site engineering support
Service desk
Specialist warranties
Loans and repairs

Tailored

Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.

Savings

Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.

Futureproof

Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.

Efficiency

Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.

On-time

Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.

Seamless

Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.

Continuous improvement

Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.

Sustainable

Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners

Consultancy

Identifying your challenges and how to overcome them, as well as your goals and how to achieve them, to bring even the most challenging visions to life.

Solution design

Meeting your physical, technical and support requirements through custom designs and intelligence gathered by collaborating with our expert consultant teams.

Build and integrate

Delivering your audio visual projects on time, fully documented and in budget with a focus on innovation, sustainability and security.

Support and manage

Supporting your AV equipment far beyond the installation phase with specialist services including helpdesk support, maintenance, remote management and on-site managed services.

Track and improve

Teaching your people how to use their new audio visual technology efficiently for maximum return on your investment with hybrid or on-site training, resources and tools.