Creating that true sense of confidence all comes down to support. That’s why service excellence sits at the core of our culture. We have a proven track record of quality service and support delivered to local and global clients. Our infrastructure, experience and scale are why the world’s leading organisations depend on Kinly for trusted advice and lifecycle support.
From unfair and misdirected pressure on internal teams through to the complication of managing multiple providers and unpredictable outages, we fully understand the challenges facing modern businesses in the quest for 24/7 reliability.
Service levels
Our support and maintenance services are flexible, agile and dependable. Backed by strict and measurable SLAs, we deliver a unique and tailored service that keeps your business running at peak performance.
These modular services are designed to complement each other perfectly and are focused on three primary categories: maintenance, managed on-site services (MOS) and remote management. This structure enables us to deliver scalable support built around your technology landscape, use cases, functional requirements and budget.
Maintenance services
Our specialists are driven by a passion for delivering lasting resolutions to complex issues. With our expert 24/5 Help Desk, you never have to jump through hoops to get the support you need. You’ll receive expert engagement from the first point of contact through to closure.
When site attendance is required, our industry-leading field resources are geographically positioned to deliver on proactive and reactive support requirements. Kinly technicians are accredited to exceed industry standards and are supported by in-house experts and manufacturer specialists.
Remote managed services (RMS)
With a pre-emptive and proactive approach to problem solving, our experts identify and fix faults remotely. We’re committed to doing this long before your business notices them to maximise user confidence, remove frustration and keep your operations running.
With a unique toolset-based approach, our services are crafted to exact functional, technical and security requirements. This enables RMS to flexibly integrate into a range of operational models for total reassurance and resilience. Backed by a global specialist team, we provide the insights and reliability you need to stay well ahead of challenges.
Managed on-site services (MOS)
Kinly’s MOS provide personalised and proactive support. Our ever-present and friendly teams of technicians on-hand to immediately answer requests, support critical meetings, manage events and perform physical maintenance on your spaces and technology.
Teams range from small, self-sufficient units to full global taskforces with dedicated administration, production and management resources backed by the wider Kinly organisation to remove the burden of employee management and development.
Fully managed services
In secure, sensitive and mission-critical environments, dedicated security-cleared Kinly teams operate within a standalone unit to provide unmatched, end-to-end services.
From government and military through to finance and technology, we remove risks through configurable services including remote management and full on-site support, all backed by Kinly’s accreditations and robust governance structures.
Governance
Governed by ServiceNow and ITIL’s service lifecycle principles, we bring teams, data and processes together for long-term success by removing inefficiencies and miscommunications.
Each stage has its own processes, roles and responsibilities, working in unison for a holistic and reliable service that evolves with your expectations, needs and ambitions.
Tailored flexibility
Protect your users and technology. From remote monitoring to fully managed on-site support, our global team of certified experts tailor service models to your exact requirements.
Professional support
Fix complex faults, fast. Applying a can-do attitude to every engagement and agile processes, we are committed to delivering efficient, effective and lasting resolutions, every time.
Maximum reassurance
Entrust your AV estate to the safest pair of hands. With effective planning and proactive measures, we ensure interruptions are minimised and imperceptible to your users.
Word-class events
Showcase your business and wow your audience. For events where failure is not an option, we deliver unrivalled experiences with full emphasis on planning, preparation and resilience.
Trust and perception
Elevate your brand. Our support services are built to ensure that the internal and external perception of your AV technology remains nothing but positive.
Meaningful insights
Gain a full understanding of performance and user trends. With in-depth analysis and insights, we deliver informed business decisions and cohesive strategies for maximum results.
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Client Service Management
Delivering global AV excellence through enhanced quality and management.
Support Services
Keep your business moving and achieve great things, even in challenging and sensitive environments.
Global Managed On-site
Delivering expert on-site support for critical events and meetings.
