Willis Towers Watson

Standardised Meeting Spaces and a Consistent Service Model

Background

After a merger between Willis and Towers Watson, Willis Towers Watson was left with multiple office locations in most major cities. As a result, the company wanted to consolidate its real estate portfolio, refurbish and rebrand the offices and bring employees under one roof for a more agile and collaborative working environment, globally.

The Solution

At the time of the real-estate refresh program, WTW had a mixed AV estate with no standard approach to their meeting room technology. Initially WTW went out to tender for an AV refurbishment project at

‘One London’, its London Lime Street headquarters and home to over 3000 employees. WTW was also looking for an AV partner that could help deliver their global ambitions to provide standardised meeting spaces and a consistent service

model. Kinly was selected from a choice of seven integrators for its innovative approach to the project requirements but also for its ability to provide project and service consistency across the globe.

Kinly worked with WTW to deliver an impressive 375 two story seated auditorium, a 100 person events space, a reception area and several standards based meeting spaces.

During the fit out of Lime Street, Kinly picked up other project work across the UK and Europe, which was followed by APAC, USA, Canada and Brazil after the completion of Lime Street. In addition, Kinly also provided a service to fix, upgrade or refresh 116 rooms globally that had consistently provided service issues to WTW. After this series of works those rooms have no longer been “problem children”. In 2019, after implementing service contracts in the UK, Ireland and East Coast of America, Kinly was awarded a global service contract covering 44 countries.

The Result

As a result, Kinly has produced a full catalogue of systems and deployed these in over 500 spaces across every continent. End users get a consistent experience, no matter what WTW office they work from globally. AV Support is consistent and integrated with other WTW IT support services at a central layer. WTW has seen major cost savings at both a technology and support level due to economies of scale.

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Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.

Experienced

Dedicated expertise in planning, supplying, integrating and managing market-leading visual collaboration services.

Proven

Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.

Independent

A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.

Scale

An end-to-end provider of workspace transformation services with worldwide presence.

20+

Years Experience

2500+

Customers

500+

Accredited Specialists

260 M

Annual Turnover

1200+

Employees Worldwide

90%

Customer Retention

24x7

Global Support

20

Offices in 7 Countries