Managed On-site Services

Extend your operations and events capacity. Our dedicated and specialised on-site teams are on-hand to do whatever is needed to achieve your ambitions from proactive daily room checks and white glove executive support through to communications, events and mission-critical support.

Removing the burden of managing employee recruitment, training, development and performance, we take care of everything. Support can include single technician deployments up to full-scale, self-sufficient global teams with dedicated administration, media production and management resources.

Supported by highly skilled and certified specialists, we plan and manage events in critical and sensitive environments. With producers, editors, event managers, animators, AV technicians, rich media specialists and more, we are your trusted advisors, applying our expertise to deliver impactful creative services and first-class events.

Request on-site support

On-site technical support and management

Optimise the continuity and functionality of your meeting rooms with dedicated on-site resources to optimise uptime, functionality and performance.

White glove support

Ensure every detail of your critical meetings and VIP events is meticulously handled and supported for a seamless execution and an unforgettable experience for all attendees.

Booking and scheduling

Optimise your end-user experience with seamless and simplified video conferencing booking, resource scheduling and support.

Event production and delivery

Wow your attendees, teams and competition with high-impact, immersive and tailored event experiences.

Video and multimedia production

Wow your attendees, teams and competition with high-impact, immersive and tailored event experiences.

Event playbooks and catalogues

Harness consistency and continual improvements with simple showreels, videos, how-to guides and room and technology layouts.

Service delivery manager (SDM)

Ensure every detail of your critical meetings and VIP events is meticulously handled and supported for a seamless execution and an unforgettable experience for all attendees.

Cover

Maximise continuity and secure an uninterrupted service with dedicated Kinly cover or vetted agency staff that can be provided in the event of sickness and planned absence.

Our approach

Realise the advantages of an uninterrupted service that keeps on improving. We use ITIL’s service lifecycle for optimal service and long-term success. Each stage has its own processes, roles and responsibilities, working in harmony to deliver a holistic service that evolves with your business.

Consultancy

Plan for success from the outset. Collaborating with you and your key stakeholders, we perform a site visit of your premises to capture your requirements, understand your processes, assess your environment and review your assets to inform a service design tailored to your business.

Service design

Deliver your vision. Using the knowledge gained at the evaluate stage, our expert design team will develop a service proposition and service offer, working closely with you and your teams to ensure all your needs are fully met before you give the final signoff.

Transition

Roll out your support framework with confidence. We’ll agree an implementation plan with your key stakeholders, ensure Kinly staff are vetted and trained, and introduce you to the service. This is all before documentation, final system checks and establishing a meeting and reporting schedule.

Operation

Maximise your operational efficiency. Establishing the Continual Service Improvement Plan and scheduling service delivery and reporting reviews, we set measurable targets and timescales while establishing resource requirements.

Optimise

Consistently improve. We will agree monitoring and improvement milestones and measures, plan a training and development strategy, and commit any necessary additional resources, including personnel, budget and time.

Renew

See the results. By reviewing service performance against your original vision and documenting key revisions, we monitor and evaluate the impact of recommended actions, iterating by returning to the beginning of the process for continuous service improvements.

Expert on-site support

Scale your operations with fully managed, embedded teams that integrate seamlessly with your workflows. From executive support to service delivery, we handle every detail with precision.

AV excellence

Deliver flawless meetings and VIP events with industry-leading services. Our specialists ensure that each moment is orchestrated for professionalism, engagement and impact.

Creativity that captivates

Bring your story to life with immersive media production tailored to your brand. Our experts craft compelling visuals that elevate every experience.

Streamlined scheduling and support

Remove complexity and maximise productivity with streamlined video conferencing bookings and real-time assistance.

Maximum assurance

Stay operational with proactive daily checks, expert cover and strategic oversight. We minimise disruption to keep your service steady and your users supported.

Effortless events

Ease the pressure on your internal teams. With full-spectrum event production from concept to execution, we manage the stress while you inspire your attendees.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners