Global Services

One specialist team unified by a commitment to delivering AV & UCC services for enterprise organisations
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Kinly Global Services (GS) one specialist team unified by a commitment to optimising standardisation, consistency and performance across globally managed AV and UC services. GS has been developed specifically to address the challenges faced by enterprise clients operating multinational technology estates. Evolving in line with the AV landscape and growing industry demand, this portfolio of services is designed to reduce operational burdens, improve performance and allow your organisation to free up the time to focus on core deliverables.

As opposed to traditional AV models with multiple business units in different parts of the world, GS is operated and managed as a singular global team. Each of our specialists will only ever work with a maximum of three clients at a time, ensuring they retain an in-depth knowledge of your programme and people. In addition, you will collaborate with just one design engineering team from project outline through to completion, unlike typical programmes which can become complicated by the involvement of several teams as work progresses.

Our services

Kinly’s GS division is one team focused on delivering consistent services from project inception through to delivery and BAU support. This 360-degree enterprise-specific proposition is an unrivalled, end-to-end offering providing a personalised service at every touchpoint, earning millions in revenue for customers worldwide. The suite of services include:

Enterprise consultancy

As your organisation and programme grows at pace, it can prove challenging to track and manage global estates. Our Enterprise Consultants guide you throughout the entire process, from service design and solution specification through to project delivery and lifecycle management.

Technical standards management

Managing a diverse range of technology across a multinational business while meeting technical standards is a tough task. We have the global knowledge to ensure your workflows are highly standardised across the board, wherever they are in the world.

Global programme management

Keeping on top of projects, timelines and deliverables can be difficult when operating in multiple locations and time zones. The GS team will align a dedicated Programme Manager with your project pipeline who will embed within your organisation, taking responsibility for complete project oversight.

Global support and maintenance

Our dedicated support team couple expert local knowledge with global presence. With specialists operating across EMEA, APAC and the Americas, we offer 24-hour follow-the-sun support throughout the working week, all year round.

Subject matter experts

We know it can be frustrating when you need a problem solving quickly and the right support isn’t quite there. When you partner with GS, you'll gain access to our team of Subject Matter Experts (SMEs), who are highly skilled professionals well-versed in their area of expertise.

Client service managers (CSMs)

Working side-by-side with your prominent stakeholders, our CSMs are your central point of contact throughout your programme’s lifecycle. CSMs are also responsible for managing the GS on-site teams to ensure the successful delivery of managed service contracts against agreed expectations.

Managed on-site services (MOS)

For mission-critical broadcasts and events that cannot fail, we can send our MOS team anywhere you need them. Our MOS rich media specialists act as an extension of your communication and events teams, providing complete assurance that everything is working as it should be.

What are the benefits?

Consolidation

Simplify procurement and supply chain management.

Standardisation

Streamline your global AV and UC technology estates.

Knowledge

In-depth understanding of your people, processes and technology.

Assurance

Maximise uptime with expert 24-hour technical support.

Presence

Optimise business performance with Kinly on-site teams.

Consistency

Enhance your end-user experience with a singular global SLA.

Our approach

Our professional AV services team will be by your side, every step of the way, from room design through to installation and lifecycle support. 

Consultancy

From your very first meeting with us, we will act as your trusted consultant, identifying your challenges and how to solve them, as well as your goals and how to achieve them. 

Solution Design

Using intelligence gathered at the consultancy phase, our design team will develop a solution that meets your physical, technical and support requirements.

Build & Integrate

Collaboration and consistency are at the heart of everything we do. We are committed to delivering your AV project on time, fully documented and within in budget.

Support & Manage

As a Kinly customer, our support for you and your global enterprise solution stretches well beyond the installation phase. The level of support is completely up to you, with services including Helpdesk Support, Maintenance, Remote- and on-site managed services.

Track & improve

We ensure your people are equipped through hybrid or on-site training, resources and tools, that teach your people how to use the technology at their disposal effectively to secure a positive return on your investment. 
Why Kinly?

Our specialists

Owing to the bespoke nature of complex AV engagement, a high level of workmanship combined with bespoke engineering is needed to guarantee effective solutions. We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998. 

Our credentials

Since 1998 we have established a reputation as a trusted technology advisor and are certified by leading accredited bodies.
iso27001
iso9001
iso14001
iso45001
cts
cts-1
cts-d
csr

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our insights

Discover the latest news, views and industry takes from within our organisation and our specialist global teams.

Trusted Connections 2024

Based on insights from 425 AV professionals in enterprise-level companies across the UK, Germany, Netherlands, and the Nordics, our Trusted Connections research is back, and better than ever!

Discover the latest tech priorities of these businesses, how they are managing their budgets in uncertain times, and the impact of AV technology on their overall success.

Find out more today!

Customer stories

Don’t just take our word for it. Check out our case studies and see what our existing customers are saying about us. 

Want to get in touch?

Why Kinly

Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.

Experienced

Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.

Proven

Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.

Independent

A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.

Scale

An end-to-end provider of workspace transformation services with worldwide presence.

25+

Years Experience

2500+

Customers

500+

Accredited Specialists

290 M

Annual Turnover

1100+

Employees Worldwide

90%

Customer Retention

24x7

Global Support

20

Offices in 12 Countries

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