Enhance your operations with the full support of a team of dedicated experts. Combining intimate local knowledge with a global presence, your 360-degree Kinly support network works in unison to maximise the uptime, performance and sustainability of your global AV technology estate.
Your teams can rely on the skills and knowledge of industry-leaders in their field. Operating across EMEA, APAC and the Americas to provide a truly global model, we deliver 24-hour follow-the-sun support throughout the working week. Our support team are committed to responding to queries and issues as quickly as possible, ensuring you are always in the loop and assured that any faults will be identified and remedied in a timely manner.
24-hour follow-the-sun support
Secure instant assistance through our dedicated experts. We screen emails, generate tickets, assist with swift fixes, orchestrate incident resolution plans, oversees spare parts and handle warranty claims, all while ensuring total compliance with regulatory processes.
Support services
Get the right support when you need it most. We provide dedicated services including incident and request management and bolster them with comprehensive asset and warranty management services to give you and your teams total peace of mind.
Regional technical SMEs
Bridge the gap between project delivery and maintenance to keep your business ticking. Kinly SMEs ensure faults and incidents are logged, diagnosed and resolved quickly, and wherever possible, remotely.
Global client service coordinators
Leverage the experience and skills of your Global Client Service Coordinators. They are responsible for managing incidents, queries, site resources and hardware. Crucially, they apply knowledge gained from local fixes to mitigate the risk of repeating errors across regions and countries.
Remote equipment management options
Ensure a consistent and optimal service with best-in-class monitoring and management tools that maximise the efficiency of your audio visual technology. We support these services with live alerts and fault detection to ensure we spot and rectify faults, well before they impact your business.
ServiceNow
Access ServiceNow, our industry-leading online service management platform. Here, you can log incidents, requests and view asset management information in real-time to ensure you are always in the know.
Tailored
Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.
Savings
Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.
Futureproof
Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.
Efficiency
Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.
On-time
Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.
Seamless
Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.
Continuous improvement
Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.
Sustainable
Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.
Trusted Connections 2025
Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.
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Enterprise Architecture
Delivering an end-to-end programme strategy.
Client Service Management
Delivering global AV excellence through enhanced quality and management.
Global Managed On-site
Delivering expert on-site support for critical events and meetings.
