Willis Towers Watson

Globally standardised meeting spaces and consistent service model

Solution

Global Services

Industry

Insurance Services

Location

Worldwide

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Challenge

Consolidate offices, rebrand spaces and secure a more streamlined and collaborative global work environment.

Solution

Kinly provided AV expertise, standardised meeting spaces and delivered global office fitouts, starting with WTW's London headquarters.

Result

WTW now has a consistent AV experience across over 500 global locations, achieving cost savings and improved service consistency.

The background

After the merger between Willis and Towers Watson, Willis Towers Watson (WTW) inherited multiple office locations in most major cities. As a result, the company wanted to consolidate its real estate portfolio, refurbish and rebrand the offices and bring employees under one roof for a more agile, fluid and collaborative global working environment.

The solution

At the time of the real-estate refresh programme, WTW was operating a mixed AV estate with no standard approach to their meeting room technology. Initially, WTW went out to tender for an AV refurbishment project at One London, its London Lime Street headquarters, and home to over 3000 employees. WTW was also looking for a trusted AV technology advisor with the ability to deliver their global ambitions, develop standardised meeting spaces and deliver a consistent service model.

Kinly was selected as the partner of a choice from a shortlist of seven integrators owing to our innovative approach to meeting the project’s requirements and ability to provide project and service consistency across the globe. We worked with WTW to deliver an impressive 375-person two-storey seated auditorium, a 100-person events space, reception area and standards-based meeting spaces.

During the fitout, we took on additional project work across the UK and Europe. This was then followed by APAC, USA, Canada and Brazil after the completion of Lime Street. In addition, we also provided a support service to fix, upgrade or refresh 116 rooms globally that had consistently presented service issues for WTW. After this series of works, the issues have been fully rectified.

In 2019, after successfully implementing service contracts in the UK, Ireland and the East Coast of America, we were resultantly awarded a global service contract covering 44 countries.

The result

Kinly produced a full catalogue of systems for deployment in over 500 spaces across every continent for WTW. The result is that WTW’s end-users receive a consistent working experience, no matter which office they are working from in the world. Owing to WTW’s partnership with Kinly, it has seen major cost savings at both a technology and support level due to economies of scale achieved by leveraging our global partner network.

Why Kinly?

Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.

Experienced

Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.

Proven

Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.

Independent

A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.

Scale

An end-to-end provider of workspace transformation services with worldwide presence.

25+

Years Experience

2500+

Customers

500+

Accredited Specialists

€290 M

Annual Turnover

1100+

Employees Worldwide

90%

Customer Retention

24x5

Global Support

20

Offices in 11 Countries