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Support Services
Tailored support for uninterrupted performance and productivity

Secure maximum value, continuity and performance. We collaborate with your teams to tailor support services that meet their exact operational and budgetary requirements. Reinforced by a 24x5 Support Desk, our services range from remote monitoring and management and preventative maintenance through to rapid engineering response.
We make things as easy as possible in the face of challenges. This is supported by our dynamic and collaborative swarm approach, mobilising dedicated experts to ensure a productive flow of information and fast and lasting resolutions to complex faults.
Our people are driven by delivering exceptional end user experiences. Armed with best in class tools and processes, we are committed to keeping your business running smoothly with modular support services based on strict and measurable SLAs for a predictable, seamless and reliable service.
Services

Kinly Swarms
Get instant, multi-disciplinary technical support. Comprised of a support desk technician, service coordinator, field professionals and technical specialists, swarms kick into action as soon as issues cannot be resolved immediately.

Service desk
Fix complex issues, fast. The Kinly Service Desk is your dedicated resource for managing all enquiries and fault reporting. This cost-effective model allows you to quickly raise tickets, secure expert technical assistance and remedy issues remotely where on-site engineering is not required.

Hardware and warranty management
Secure maximum availability. We maintain strong relationships with all our trusted partners. This enables us to manage RMAs quickly and efficiently through equipment replacements or loans, keeping you informed on the status of your request throughout the entire process.

Incident management
Coordinate your support network and view live updates via our case management system. Enquiries that cannot be resolved by the Service Desk are transferred immediately to our service coordinators. We then perform remote diagnostics and arrange a site visit for troubleshooting and resolutions.

Remote hybrid managed service
Access our robust operational on-site teams and gain added reassurance from field response SLAs tailored to the unique requirements of your business to back up your virtual and physical workforces.

Software and release management
Remove the pressures of documentation management. We track and document all components installed in your solutions, managing assets to identify equipment that needs to be updated. Software that cannot be updated remotely will be refreshed during your health audit.

Field engineers
Count on the support of experts. Our team of field service engineers promptly visit your site when remote restoration is not possible. With our technical dispatch approach, you can be assured that the engineer assigned will always have the skills and resources required to resolve any issues.

Loans and repairs
Bridge service gaps. We process equipment for assessment through our repair centre. Wherever feasible, repairs are handled by a Kinly Technician. When equipment is returned to the manufacturer, we maintain a pool of loan equipment from our extensive, centralised warehouse.

Service reviews
Enhance your service. We are committed to continuous improvement through quarterly service reviews. Strategic reports can be customised to meet your specific requirements and include performance statistics, trends and recommendations.

Third-party service extensions
Maximise longevity. By evaluating technology at the service design phase, we specify, procure and manage appropriate manufacturer extended warranties based on your requirements. Warranties can support specialist equipment, software licensing and advanced service levels.
Support service enhancements
Preventative maintenance visits
- On-site reviews for improvements in performance and longevity
- Complex areas, event spaces and critical meeting room environments
- Asset validation, proactive maintenance, verification and recommendations.
Service Delivery Manager (SDM)
- End-to-end, high-touch management of service delivery
- Dedicated point of contact throughout the process
- Enhanced operational success and user satisfaction.
International partner network
- Consistent support models
- Regional and global assistance
- Access to an ecosystem of trusted partners and technologies.
24x5 Service Desk
- 24-hour global support throughout the business week
- International help desks
- Telephone support and email assistance.
Four-hour Field Engineer response
- Minimised downtime and disruption for improved continuity
- Engineering support for critical environments, infrastructure and technology
- Fast on-site attendance in line with strict SLAs.
Tech Fund
- Prepaid budget for flexibility and speed in service delivery
- Cover for spares, consumables and out-of-scope visits
- Remove the need for lengthy approval processes.
Software Audit
- Maintain up to date software, firmware and documentation
- Maximise security, compliance, consistency and reliability
- Managed in line with your change enablement processes.
IT Health Check (ITHC)
- Conducted by external cybersecurity experts or organisations
- Identify vulnerabilities, weaknesses and risks
- Bolster security and protect your organisation.
AV security assessments
- Specialist evaluations of network security
- Minimise weak spots and achieve peace of mind
- Delivered in adherence to your specific requirements.
Critical spares
- On-site stock of crucial components and systems
- Maximise the continuity of your operations
- Remove the need for complicated contracts.
Quick start
- Equipment availability during upgrades or inventory processing
- Reduced service level commitments
- Basic access to expert Kinly support
Our approach
Realise the advantages of an uninterrupted service that keeps on improving. We use ITIL’s service lifecycle for optimal service and long-term success. Each stage has its own processes, roles and responsibilities, working in harmony to deliver a holistic service that evolves with your business.
Evaluate
Plan for success from the outset. Collaborating with you and your key stakeholders, we perform a site visit of your premises to capture your requirements, understand your processes, assess your environment and review your assets to inform a service design tailored to your business.
Design
Deliver your vision. Using the knowledge gained at the evaluate stage, our expert design team will develop a service proposition and service offer, working closely with you and your teams to ensure all your needs are fully met before you give the final signoff.
Transition
Roll out your support framework with confidence. We’ll agree an implementation plan with your key stakeholders, ensure Kinly staff are vetted and trained, and introduce you to the service. This is all before documentation, final system checks and establishing a meeting and reporting schedule.
Operation
Maximise your operational efficiency. Establishing the Continual Service Improvement Plan and scheduling service delivery and reporting reviews, we set measurable targets and timescales while establishing resource requirements.
Optimise
Consistently improve. We will agree monitoring and improvement milestones and measures, plan a training and development strategy, and commit any necessary additional resources, including personnel, budget and time.
Renew
See the results. By reviewing service performance against your original vision and documenting key revisions, we monitor and evaluate the impact of recommended actions, iterating by returning to the beginning of the process for continuous service improvements.
What are the benefits of working with Kinly?
Tailored
Support your strategic goals, enhance sustainability and empower your people. We deliver audio visual solutions tailored to your unique and exacting requirements.
Savings
Secure economies of scale. Access the market’s best technology through our extensive and established partner ecosystem and reduce costs as your business grows.
Futureproof
Build for the future. All our modern workplace solutions are architected for longevity, performance and sustainability, keeping your operations secure while protecting the planet.
Efficiency
Focus your resources where they matter. We expertly coordinate with third party trades so that you don’t have to.
On-time
Mitigate risks and reduce delays. With 360-degree project insight, we ensure your solutions arrive where you want them, when you want them, and performing how you need them.
Seamless
Deliver exceptional user experiences. We leave no stone unturned, carefully planning how your solution integrates with interior design, architecture, aesthetics, acoustics, lighting, and more.
Continuous improvement
Drive a culture of excellence. By sharing insights across all disciplines and continually building improvements into your processes, we help you gain a competitive edge.
Sustainable
Meet and exceed your ESG targets. We are committed to a sustainable approach to solution specification, partner relations and ongoing support.
Our technology partners
We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.


Essential reading
Discover the latest news, views and industry takes from within our organisation and our specialist global teams.Trusted Connections 2025
Drawing on insights from 425 AV professionals across the UK, Germany, the Netherlands and the Nordics, this report provides an in-depth analysis of the trends, challenges and priorities shaping enterprise AV in 2025.
Trusted by the best
From corporate and enterprise businesses to public sector and higher education institutions, the world’s leading organisations trust us to enhance their operations, increase productivity and drive maximum ROI.
Credentials
We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998.








Related services
Our range of services have been uniquely developed to allow your business to retain a competitive advantage while improving workplace collaboration, wherever the work is happening. These core services are based on specialisms across the spectrum of AV activities including, LED and display, distributed audio, streaming and media, and control and signalling, allowing us to install effective solutions in complex spaces.

Remote Managed Services
Keeping your business running with remote resolutions to faults.

Managed On-site Services
Empowering your organisation with exceptional event and meeting experiences.

Managed Services
Holistic, expert support for your critical meetings.
Why Kinly?
Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.
Experienced
Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.
Proven
Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.
Independent
A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.
Scale
An end-to-end provider of workspace transformation services with worldwide presence.
25+
Years Experience
2500+
Customers
500+
Accredited Specialists
€290 M
Annual Turnover
1100+
Employees Worldwide
94%
Customer Retention
24x5
Global Support
19
Offices in 11 Countries