Zurich Insurance Creates Glasglow Tech Hub with Client Experience at Heart

The challenge

To meet the needs of a growing workforce, Zurich relocated its Glasgow office to a new premises located on the 7th floor of the St Vincent Plaza in Glasgow City Centre. Zurich wanted to create a working environment that had client experience at the heart, creating an environment that vastly improved well being for employees and allowed for seamless collaboration. As a trusted partner, Kinly was appointed to design and deliver an integrated audio-visual solution to complement the new office refurbishment and bring about a seamless user experience.

The solution

Having previously worked with the team at Zurich, Kinly had a good understanding that the technology had to simplify and provide a better user experience, for both employees and clients, including those with special requirements. We worked with Zurich's project team to come up with a solution that linked the Glasgow office seamlessly with other office locations, implementing technologies that were easy to use, enabling employees to feel confident when using them. 

With diversity and inclusion being one of Zurich’s main workplace initiatives, it was important that when visitors arrived at the reception, they felt welcome, regardless of their needs. A compact induction loop system is implemented into the area so that visitors with hearing difficulties can hear the receptionist as well as the content being displayed on a 70” NEC.

The key features of the new office included a wellness area for employees to enjoy some time out from their busy work lives, a games room for relaxation and innovative meeting and collaboration spaces to support a flexible working environment.

Several 70” and 80” displays were located across the building; Onelan IPTV was installed to stream content and free to air HD TV channels in the wellness area and other communal areas of the building; Video Conferencing and Unified Communication solutions from Crestron, Polycom and Logitech were integrated across small meeting rooms, huddles spaces, a dedicated Video Conferencing room and a divisible board room; and an 84” touch display with laptop connectivity at a presenter desk and wireless connectivity via Crestron Airmedia was implemented in a large training room.

The result

The project was completed on time and within budget and to the client’s exacting specifications. The result is a relaxing corporate environment that utilises the latest in AV technology and integrates them seamlessly into the stylish new surroundings.