Support Services

Focus on your business and leave the rest to us

Access support from real experts in your local language to resolve any issues with your AV and UCC technology, and get peace of mind knowing that your  technology is running at its best.  

Our localised support teams provide on-site assistance and preventative maintenance for your IT teams and staff. AV collaboration technology plays an instrumental part in sharing ideas, making plans and delivering quality work. 

Engaging our support services means you can free up your technical staff to concentrate on what they know and do best, rather than giving them added responsibility. Having our technical support desk in place guarantees that issues are resolved at speed, taking care of day-to-day queries and providing quick fixes where needed. 

Our services

The value of any AV investment will only be realised if the system is maintained and users can maximise use, and hence productivity, throughout its life cycle. Kinly’s dedicated team of service and support professionals take pride in delivering a high-quality service to customers, ensuring audio visual systems remain in an optimised condition and equipment is available when and where it is required.

Asset information gathering

We ensure that all items are tracked and tagged to allow critical information to be imported into a remote management or estate management solution. Itemisation and IT configuration data is collated and stored by system and room before being consolidated and packaged ready for site.

Troubleshooting

If an issue does arise, we’re on hand to repair it. Our troubleshooting capability can be best understood as a traditional break/fix offering, designed to guarantee a solution to any unexpected issues throughout the lifetime of your contract with us.

Warranty & third-party management

Should your screens, speakers, or touchscreen controls ever fail, we’ll step in to negotiate with each supplier, saving you time and stress. The same applies for warranties, which we ensure are kept up to date to keep costs low.

On-site technical support

Our class-leading collaboration technology always comes hand in hand with in-person support. For those issues that cannot be fixed remotely, we will visit o-site to identify and fix the problem. And if you’re ever affected by larger technological failures, we’ll be quick to get someone out to you to take a look and get things back on track.

Preventative maintenance

You can rely on our teams to keep your technology running reliably at all times. Kinly’s regular,  preventative health-checks enable us to keep your solutions up to date and performing efficiently. You can rest assured that all the correct measures are in place to avoid any major failures in the day-to-day running of your AV estate.

Proactive Incident Management

Make sure your meeting room estate is working to its full potential. Kinly's monitoring software runs in the background, operating through a single dashboard. Monitoring everything from utilisation to system availability, our automatic flagging system means we identify and resolve problems before you notice them. 

What are the benefits of working with Kinly?

Highly skilled

We continually invest in our team to give you access to the best AV talent

Global approach

We provide total consistency for programmes stretching across multiple borders

Guaranteed visibility

Technology platforms ensure you’re always kept in the know

Quality assured

Our control measures ensure high standards at every juncture

Highly secure

All solutions are optimised for security to mitigate risk of breaches.

Environmentally conscious

Reduce impact on the environment while driving productivity

Our approach

Our professional AV services team will be by your side, every step of the way, from system design through to installation and lifecycle support. We take a consultative approach to solution specification based on a 360-degree, five-point framework that encompasses all your AV needs, requirements and ambitions.

Consultancy

From your very first meeting with us, we will act as your trusted consultant, identifying your challenges and how to solve them, as well as your goals and how to achieve them. 

Solution Design

Using intelligence gathered at the consultancy phase, our design team will develop a solution that meets your physical, technical and support requirements.

Build & Integrate

Collaboration and consistency are at the heart of everything we do. We are committed to delivering your AV project on time, fully documented and within in budget.

Support & Manage

As a Kinly customer, our support for you and your global enterprise solution stretches well beyond the installation phase. The level of support is completely up to you, with services including Helpdesk Support, Maintenance, Remote- and on-site managed services.

Track & improve

We ensure your people are equipped through hybrid or on-site training, resources and tools, that teach your people how to use the technology at their disposal effectively to secure a positive return on your investment. 
Why Kinly?

Our specialists

Owing to the bespoke nature of complex AV engagement, a high level of workmanship combined with bespoke engineering is needed to guarantee effective solutions. We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998. 

Duncan MacPherson

Duncan McPherson

Service DIRECTOR, UK
Therese Holm Braathen

Therese Holm Braaten

Support Services Director, Norway
Jasper van den Hoven

Jasper van den Hoven

Service, Support & CSM Director, Netherlands
Chico Dominguez

Chico Dominguez

SVP Service Delivery, US

Our credentials

Since 1998 we have established a reputation as a trusted technology advisor and are certified by leading accredited bodies.
iso27001
iso9001
iso14001
iso45001
cts
cts-1
cts-d
csr

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our insights

Discover the latest news, views and industry takes from within our organisation and our specialist global teams.

Trusted Connections 2023

At Kinly, we work with some of the world’s most trusted organisations, from law firms to banks, healthcare providers to government departments. But, how exactly are these organisations communicating in 2023?

What are the challenges and opportunities they face, and how is hybrid working impacting the relationships that are so essential to their high-trust business models? These are just a few of the questions explored in this report.

Read e-Guide

Customer stories

Don’t just take our word for it. Check out our case studies and see what our existing customers are saying about us. 

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Why Kinly

Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.

Experienced

Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.

Proven

Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.

Independent

A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.

Scale

An end-to-end provider of workspace transformation services with worldwide presence.

25+

Years Experience

2500+

Customers

500+

Accredited Specialists

290 M

Annual Turnover

1100+

Employees Worldwide

90%

Customer Retention

24x7

Global Support

21

Offices in 12 Countries

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