VIP Assist

In the middle of a meeting, disruption isn’t just inconvenient, it derails momentum. Getting the help you need shouldn’t mean leaving the room or working through complex processes.

VIP Assist provides instant in-room access to expert support by connecting users directly to specialists through intuitive, embedded tools. This ensures issues are resolved quickly, meetings stay on track, and users remain confident. By putting support exactly where it’s needed, we remove friction and keep collaboration flowing.

Fix issues before they interrupt

Users avoid seeking help when issues arise

Simple problems escalate because of delayed action

Inconsistent use of support tools across teams and locations

Lower adoption of room technology due to uncertainty

In-room User Support

Bring expert support into the meeting, not outside it. VIP Assist connects users to specialist teams through simple, intuitive in-room access points for reduced delays and faster resolutions.

Real-time Incident Resolution

When disruption hits, response has to move instantly. We enable immediate triage and escalation, ensuring any issues are resolved efficiently and consistently.

Guided User Experience

Help your users move forward with clarity, not complexity. VIP Assist enhances the user experience by providing clear pathways to support for reduced uncertainty and maximum adoption.

Integrated Service Workflows

When workflows are unified, nothing falls through the cracks. Integrating seamlessly into your wider service environment, VIP Assist delivers maximum control and visibility.

Scalable In-room Support

Global expansion demands consistency in every interaction. VIP Assist is designed to scale effortlessly across your international estates without comprising on responsiveness or quality.

Stavanger University Hospital

Delivering an advanced AV ecosystem across a complex hospital campus, enabling seamless collaboration and enhanced patient experiences

EDF Energy

Digital transformation drives a future-ready hybrid collaboration workspace

Rikstoto

Delivering seamless meeting experiences across every room

De Nederlandsche Bank

Designing and integrating a secure, scalable AV ecosystem enabling impactful hybrid collaboration in a central bank headquarters

CFC Underwriting

Transforming a new headquarters into a future‑ready smart workplace with unified AV, collaboration, and workspace management

Aibel

Transforming collaboration with sustainably designed AV innovation

Resolve issues instantly through in-room access to expert support

Minimize meeting disruption with real-time assistance

Improve user confidence through intuitive experiences

Maximize adoption with seamless support interactions

Limit dependency on traditional support channels

Ensure consistent support delivery across all rooms

Improve efficiency with faster resolution

Enhance your meeting experience and productivity

Partners

Partnerships that matter

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our Partners