When collaboration is business-critical, support needs to be immediate, intuitive, and available. Traditional support often depends on escalation and delay, creating friction in moments that matter.
Our Virtual In-room Presence (VIP) Suite embeds a proactive, real-time support tool directly into your meeting environments. By combining VIP Assist and VIP Ops, we connect users, rooms, and service teams through a single, intelligent solution. This ensures issues are resolved faster, risks are reduced, and every room delivers a consistent experience.
VIP Assist
Keep your operations running with immediate access to expert help, exactly when and where it’s needed. VIP Assist connects users directly to support through intuitive, in-room tools to remove the need to leave meetings or raise tickets elsewhere.
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VIP Ops
Identify and resolve issues, long before they impact the meeting experience. VIP Ops provides continuous, real-time visibility across your room estate, enabling proactive intervention and improved reliability.
Real-time Incident Response
Turn incidents into coordinated action, not disconnected response. By linking in-room support and monitoring capabilities, VIP Suite enables faster triage, escalation, and resolution of issues.
Connected Service Operations
Great service happens when support, systems, and insight move in unison. VIP Suite integrates directly into your wider managed service model, ensuring consistent delivery across all rooms and environments.
AI-driven Insights & Optimization
When insight replaces reaction, success moves faster. By connecting data across rooms and services, VIP Suite enables improved insight, faster decision-making, and ongoing improvements.
Scalable Global Deployment
When your footprint grows, performance can’t be compromised. VIP Suite is designed to scale across complex, global environments while maintaining consistent support and experiences in every location.
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Resolve issues instantly with in-room access to expert support
Improve uptime through proactive monitoring and intervention
Minimize disruption during critical meetings and sessions
Increase user confidence with intuitive support experiences
Enable faster resolutions through connected workflows
Reduce operational complexity with a unified service model
Improve performance through data-driven insights
Deliver consistent experiences across global environments
Room Managed Services
Proactive monitoring, support, and management to keep your spaces meeting‑ready.
Service Delivery Management
Aligning services to business outcomes while acting as your single point of contact.
Managed On-site Services
Dedicated, on-location support tailored to your teams and environment.
