Professional Services

Unrivalled support from design through to installation and beyond

Professional services

Professional services refer to the team that sits at the heart of solution delivery. This team exists to first help you define your needs, then think up creative and practical ways to solve them using our expertise in the audio-visual space.

We work with companies in all industries to improve communication and collaboration across the board. Our team will guide you through the complex journey of technical solutions to find the best fit for you and maximise return on your investment, ensuring it is effective, well-implemented and engineered to last. Ultimately, they aim to unburden your people while making sure every interaction you have with Kinly is smooth sailing.


The delivery of any project relies most heavily on one thing: people. Here at Kinly, we put our trust in the professional services team to design and deliver your chosen solution at scale, with speed and all while ensuring quality at every step of the journey.

Solution design

Build an ambitious environment that makes your people work better together. With best-in-class creative and technical expertise, our solution architects design solutions that enable greater collaboration with external groups and build complex audio visual systems to inspire and revolutionise any workspace.

International logistics

We offer an efficient and professional international logistics service. We advise on all aspects of freight management and custom procedures including rules, regulations, licenses, duties, local codes and taxes. Our experts assist global customers in meeting their delivery requirements to ensure solutions arrive safely at the right place, at the right time.

Partner network

Our established partner ecosystem has been carefully built up since 1998. Our skillset combined with the resources of our global alliance partners, who share in their industry expertise and capabilities, ensures a consistent customer experience. These relationships extend to all countries we operate on-the-ground assistance, ensuring you are always supported.

Procurement services

Secure consistent pricing while securing economies of scale. Our project planning and management services can be employed independently from hardware procurement. We leverage our position through broad international presence to obtain the best combination of local and international procurement across North America, EMEA and Asia Pacific.

Project planning

Our project engineers and project managers are experienced in working with a wide range of disciplines, from construction and facilities management to electrical and mechanical engineering. By taking a holistic view of the project we integrate and manage all elements of the technical design whilst controlling and minimising the effects of risks.

Project management

Guarantee your project is executed and delivered successfully. Our project managers are Prince2 Practitioner accredited with extensive experience and varied backgrounds. We utilise their expertise from design and construction through to time and cost control to fulfil contrasting briefs. This is what makes us trusted advisors to our customers.

Solution implementation

Harness unrivalled experience in implementing complex AV and UCC solutions. We provide full installation services to ensure successful implementation. Our experienced engineers are fully trained and dedicated to providing the highest level of service to ensure your solution is professionally installed and commissioned.

IT Integration

Securely deploying technology or devices onto an enterprise network can be a challenging process. Using a consultative approach, and remaining fully engaged throughout the project, our team will support the deployment of all AV/IT technologies, utilising best practice process and meticulous planning throughout the project lifecycle. 

Kinly Tech Lab

With the rapid evolution of hardware and software within UC and audio-visual technologies, the importance of thorough testing and evaluation prior to deployment in a customer environment is essential for risk mitigation. The Tech Lab at Kinly is a dedicated testing and development facility focused on driving innovation, enabling informed design decisions, supporting consistent deployment and quick resolution of project or service issues when they occur. We take pride in sharing our knowledge and welcome our customers to evaluate potential products and solutions with us.   

What are the benefits of working with Kinly?

Highly skilled

Our people boast an incredible range of skill sets and we’re always investing in training to keep growing our people’s talents. That’s why we have such a high number of accreditations in the team.

Guaranteed visibility

Our professional services team are keen to ensure every part of your project is visible. With this in mind, we use collaboration platforms to make sure you’re always up to date and always kept in the loop with access to project processes and reports.

Quality assured

We have a number of control measures in place to ensure that our high standards are met at every juncture. Key to keeping ourselves accountable is the fact that one person is in control of each part of any given project.

Detailed documentation

We generate, gather and store a lot of information at Kinly. Documentation is incredibly important here as not only does it mean we have full access to the progress of your project, it means we can eliminate all those annoying bumps in the road with ease.


While we partner with all the world’s top suppliers, we are vendor-independent. This means that we can choose from the best range of solutions that meet your exact needs.

Highly secure

We know security is a big concern, so we provide plenty of options around cloud solutions and data sovereignty. With the right insights we can better design solutions aimed at keeping your data safe, adapting our storage and streaming solutions to suit you.

Our approach

Our professional AV services team will be by your side, every step of the way, from system design through to installation and lifecycle support. We take a consultative approach to solution specification based on a 360-degree, five-point framework that encompasses all your AV needs, requirements and ambitions.


From your very first meeting with us, we will act as your trusted consultant, identifying your challenges and how to solve them, as well as your goals and how to achieve them. 

Solution Design

Using intelligence gathered at the consultancy phase, our design team will develop a solution that meets your physical, technical and support requirements.

Build & Integrate

Collaboration and consistency are at the heart of everything we do. We are committed to delivering your AV project on time, fully documented and within in budget.

Support & Manage

As a Kinly customer, our support for you and your global enterprise solution stretches well beyond the installation phase. The level of support is completely up to you, with services including Helpdesk Support, Maintenance, Remote- and on-site managed services.

Track & improve

We ensure your people are equipped through hybrid or on-site training, resources and tools, that teach your people how to use the technology at their disposal effectively to secure a positive return on your investment. 
Why Kinly?

Our specialists

Owing to the bespoke nature of complex AV engagement, a high level of workmanship combined with bespoke engineering is needed to guarantee effective solutions. We remove complexity, overcome your challenges and allow you to thrive in the rapidly changing AV environment using a carefully crafted blend of the latest technology and tried and tested methods built up since 1998. 

MicrosoftTeams-image (15)

Jean-Paul Lemmens

VP Procurement, Product and Strategic Partner Management
Stuart Davidson

Stuart Davidson

Øyvind Lystad

Øyvind Lystad

Operations director, Norway
Eldon Hutzezon

Eldon Hutzezon

Project & Systems Specialist Manager
Chico Dominguez

Chico Dominguez

SVP Service Delivery, US

Joe Edore

SVP Project Delivery, US
Erik Indresovde

Erik Indresovde

Head of solution design, Norway

Mark Kempson

Head of solution design, UK
MicrosoftTeams-image (11)-3

Patrick Bushman

head of solution design, NL
David Sumner-1

David Sumner

Digital Media Consultant

Our credentials

Since 1998 we have established a reputation as a trusted technology advisor and are certified by leading accredited bodies.

Our technology partners

We partner with the world’s most exciting manufacturers and innovative technology providers. From big to small, we know them all. These relationships have been established and nurtured over 25-years to provide our customers with unlimited access to the best range of solutions available on the market.

Our insights

Discover the latest news, views and industry takes from within our organisation and our specialist global teams.

Trusted Connections 2024

Based on insights from 425 AV professionals in enterprise-level companies across the UK, Germany, Netherlands, and the Nordics, our Trusted Connections research is back, and better than ever!

Discover the latest tech priorities of these businesses, how they are managing their budgets in uncertain times, and the impact of AV technology on their overall success.

Find out more today!

Customer stories

Don’t just take our word for it. Check out our case studies and see what our existing customers are saying about us. 

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Why Kinly

Bringing people and technology together for better productivity wherever the work happens – because great things happen when people work together.


Dedicated expertise in planning, supplying, integrating and managing AV systems integration and remote collaboration services.


Globally recognised businesses relying on us for secure and flexible meeting and collaboration services.


A leading partner with the world’s top vendors to deliver the best choice of solutions for public and private sector businesses.


An end-to-end provider of workspace transformation services with worldwide presence.


Years Experience




Accredited Specialists

290 M

Annual Turnover


Employees Worldwide


Customer Retention


Global Support


Offices in 11 Countries

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