BECAUSE COLLABORATION IS MISSION CRITICAL

Support Packages

Video and Audio Visual collaboration solutions are mission critical in modern organizatons. No matter how well a system is designed or how rigorously it is tested, at some point a failure will occur. At that point of failure recovery time is key to business continuity and for that you need an expert to help you there and then.

Remote Support Modules
24X5hrs coverage

Remote Support Modules

Our support centre is responsible for handling your enquiry and will allocate one of our experienced service engineers to correct the failure. With our Remote Suport modules you can expect:

  • 2nd line regional technical specialist: 24x5hrs coverage
  • NBD (Next Business Day) hardware resolution
  • Service desk statistics Reporting
  • Incident and problem management
Enhance your Support Modules
24x7 Support

Enhance your Support Modules

Kinly offer a range of support enhancements that supports your requirements to effectively secure, maintain and improve service delivery and meets your organizations needs. These include, preventative maintenance, enhanced response times and extended coverage of 24 hours by 7 days remote management coverage.

On-site Support
Kinly Care

On-site Support

No matter how well a system is specified, and designed or how stringent the testing, a failure will occur, often at the worst possible time. At that point of failure recovery time is key to business continuity and for that you need an expert to help you there and then. Kinly provide the resiliency modern businesses require.

Smart Monitoring

Ensure that your smart rooms are a problem free zone, where the technology always works. Kinly Smart Monitoring gives you the insight, comfort and reliability to keep ahead of AV challenges.

Enquire now

Enquire now to find out how our remote support modules will help you deliver superior business service.