GLOBAL SUPPORT – INCIDENT RESOLUTION – ON-SITE ENGINEERS

Enterprise Support Services

The fourth pillar of Kinly’s Global Services Framework is Support Services (GEF.4). Leverage customer specific teams, standards expertise and network access to resolve faults speedily and cost-effectively at global scale. Create and scale globally consistent managed services for events, creative and onsite requirements. Operating from our five Network Operations Centers (NOCs) in London, New York, Dubai, India and Hong Kong, our dedicated team of service coordinators and technical experts provide you with a fast, reliable follow-the-sun service that allows your teams to work efficiently wherever they are in the world.

Global VNOC Service

Global VNOC Service

Operating from our five Network Operations Centres (NOCs) our dedicated team of service coordinators and technical experts specialize in the follow-the-sun global services support. Each team member manages a limited number of clients, ensuring that every incident is handled efficiently and quickly. Our service coordinators manage RMAs and spares inventory globally. Our technical experts have a detailed understanding of your IT, UC and AV setups, and will typically have network access to facilitate remote diagnostics and resolutions wherever possible. We also deliver fast and effective management of local engineers dispatched to site.

Engineer to site

Engineer to site

Whether our own field engineering teams in the UK, the US and Hong Kong or contracted partner resources in other countries all over the globe, the right engineers are despatched to site whenever necessary by our NOC teams. All these engineers work under the direction of our NOC teams, who will often take remote control of their laptops to diagnose and configure equipment in line with your global standards.

Asset and management information

Asset and management information

With assistance from your people and our project teams, the NOC teams gather asset data on your estates in our Enterprise Engagement platform. The platform generates valuable management information about both service performance levels and the performance of different technologies across your estate. Integration with our Enterprise Engagement management platform also enables the generation of numerous other types of management information.

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Learn more about how we can help you with your global enterprise Projects