IT Service Team Leader, Adam Noble

IT Service Team Leader, Adam Noble

Looking for a change from his role in the construction industry, Adam took the plunge and joined Kinly six-months ago. We sat down with him to find out how he’s settling in, what a typical working day looks like for him and what he enjoys most about life at Kinly.

What does a typical working day look like at Kinly?

What does a typical working day look like at Kinly?

I’ll start my day by checking IT statistics and ensuring there’s been no critical escalations overnight. Next, I’ll review all incoming tickets to make sure there’s nothing too alarming and delegate tasks to the team in our daily stand-up meeting. Throughout the day, it’s important that I monitor our internal dashboards and portals to pre-empt issues before they become problematic to maximise uptime across the business.

A large part of my day is also spent undertaking project work. I love finding new ways that me and my team can enhance the service that Kinly offers to employees and customers. Each day brings new challenges as there’s always something we can improve.

What do you find most rewarding about working for Kinly?

What do you find most rewarding about working for Kinly?

I really enjoy coming up with methods to make my team’s lives as easy as possible. In my previous role, we used to spend a lot of time firefighting issues but here, by running things as efficiently as possible, we can focus on the fun things that add real value across the business.

The most rewarding thing for me, however, is seeing my team develop, not just as professionals but as characters, too. The manager-employee relationship at Kinly is very strong. Every manager takes care of their team, there’s a great leadership culture here.

Which departmental relationships are crucial to fulfilling your role?

Which departmental relationships are crucial to fulfilling your role?

In the IT department we work very closely with HR. It’s important that we stay closely aligned to have visibility into who is joining Kinly, when they are starting, what their role is and what equipment they’ll need. This way, we ensure a seamless onboarding experience for the new employee and internal teams.

How does your role impact Kinly’s customers?

How does your role impact Kinly’s customers?

Although we're an internal IT department, a lot of the fixes we make support Kinly’s customer-facing employees. If a system goes down, we could have a big problem on our hands. It can be a high-pressure role at times, but by ensuring all systems are up and running as they should be, we enable the wider teams to deliver a first-class service to our worldwide customers.

What attracted you to working at Kinly?

What attracted you to working at Kinly?

At Kinly, there’s a lot of focus on people and that really came across during the application process. We’re trying to build a real family culture here and we are committed to doing everything we can to make sure that people are happy and enjoying their working lives. Whether it’s on-the-job guidance or medical support, the team at Kinly are always willing to go the extra mile to help.

Interested in joining the Kinly team?

See our full list of current roles.

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An end-to-end provider of workspace transformation services with worldwide presence.

20+

Years Experience

2500+

Customers

500+

Accredited Specialists

250 M

Annual Turnover

1200+

Employees Worldwide

90%

Customer Retention

24x7

Global Support

20

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