Junior Operations/Onboarding Engineer

Date Posted
16 avril 2019

Closing Date
3 mai 2019

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POSITION: Junior Operations/Onboarding Engineer
DIVISION: Research & Development
LOCATION: Livingston, Scotland

OVERVIEW

At Kinly we are a new rapidly growing global player in the visual collaboration and communication field, providing managed services globally to the corporate, government and financial sectors. As part of the R&D department expansion, we are looking for junior operations / onboarding engineer to join our team to assist us with onboarding customers, assisting development team, server management, enhancing product support. Delivery of great customer satisfaction through rapid customer deployment, maintaining the platforms/services and exceeding own and business performance metrics.

RESPONSIBILITIES

  • Managing, troubleshooting and improving the servers and architecture for Kinly Smart monitoring solution based in the AWS environment and customer environments – Ubuntu servers
  • Ensuring the operational continuity of the architecture design remains 99.5% available through phases of roadmap development and expansion.
  • Aiding development and business intelligence teams with minor tasks, learning from development team to broaden experience and expertise
  • Assisting development team in enhancing, testing and maintaining product support
  • Writing and maintaining documentation including design documentation, knowledge base articles and operation training documents
  • Working with customers to deploy nodes (Ubuntu VM or HW server)
  • Refining product requirement and working with the collaboration equipment to determine feasibility
  • Working closely with the product management, development teams and Business Intelligence teams to deliver the development goals
  • Working with operations and customers to tune the service to their needs, where possible
  • Motivated to reach improvement with your colleagues as a team player
  • Strong testing, troubleshooting and debugging skills
  • Competence with Linux and web servers
  • Good grasp of English, both written and verbal
  • ServiceNow administration / integration
  • Basic understanding of API’s, web, SSH and telnet (mainly web - XML / JSON formats)
  • Basic understanding of scripting languages, experience with bash / python scripting that can be built upon
  • Experience with maintaining and developing applications on cloud platforms (AWS, GCP)
  • Experience with unified communication and hardware interface development

KEY SKILLS REQUIRED

  • Motivated to reach improvement with your colleagues as a team player
  • Strong testing, troubleshooting and debugging skills
  • Competence with Linux and web servers
  • Good grasp of English, both written and verbal
  • ServiceNow administration / integration
  • Basic understanding of API’s, web, SSH and telnet (mainly web - XML / JSON formats)
  • Basic understanding of scripting languages, experience with bash / python scripting that can be built upon
  • Experience with maintaining and developing applications on cloud platforms (AWS, GCP)
  • Experience with unified communication and hardware interface development

DESIRABLE SKILLS

  • ServiceNow administration / integration
  • Basic understanding of API’s, web, SSH and telnet (mainly web - XML / JSON formats)
  • Basic understanding of scripting languages, experience with bash / python scripting that can be built upon
  • Experience with maintaining and developing applications on cloud platforms (AWS, GCP) Experience with unified communication and hardware interface development

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