Unified Support Engineer

Amsterdam, NL

Date Posted
17 Oktober 2018

Closing Date
31 Mai 2019

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In your role as Unified Communications Support Engineer you will be responsible for supporting Kinly customers on all assets of services provided. Thus enabling a state of the art video conferencing experience, with a great customer satisfaction You will be working in an international support team, providing professional services, solving incidents, perform changes and installations on customer premises, including technical support on all products and services, hardware.

As a Unified Communications Support Engineer you help the users of our systems answer their questions and helping with incidents. You register the questions and incidents or help the customers right away. Here you use ITIL processes, such as incident, problem and change management. You give direct support to users of our service and instruct and guide them in working with our service.

You also discuss with stakeholders the nature of the incidents and determine which steps are required from solving the problem directly to engaging to next lines or third parties.

You register and categorize the questions that come in and formulate standard answers to frequently asked questions. You also develop tips and tricks for the users and colleagues. Next to that you contribute to building a knowledge database by generating the right information about problems and solutions that rises.

Finally, you work on your own career. We assume that you work for one and a half to two years in our team. Then you are free to continue growing. We therefore expect you to spend the time in our team well on your development. That's what you stand for! The ambition for the team is to reach the highest level of customer satisfaction in our industry. It is up to the lead end the team to get what is needed to get there.

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